What you owe
- ●What you financed vs. what the system should cost
- ●Any dealer fee folded into your balance
- ●Your rate, term and total cost
- ●Payment resets, and the paydown they assumed
- ●What you were promised vs. your real bills
CONSUMER ENERGY NOTICE
Care+ Solar Loan Review
Paying for solar that isn't paying off?
Some solar loans can be cancelled, cut down or restructured. Whether yours can depends on how it was sold and what the contract says. A free consultation tells you which, with the numbers to back it up.
Free consultationCalifornia homeownersKeep paying while we look
The 2-minute check
Does this sound like your deal?
A few quick questions to see whether a consultation makes sense. Answer what you can; “Not sure” is fine. The rest we go through together on a free call.
First, is anything urgent?
Is any of this happening right now?
Your payback
What you pay now, and what you'd keep
Put in your payment, the years you have left, what you've paid so far and any lump sum like the tax credit. Pick an outcome. You keep paying until it's resolved.
Your loan today
If it works out as
You pay now
$212/mo
$2,544 a year
Left to pay if nothing changes
$45,792
216 more payments
Paid so far
$7,632
36 payments
Loan cancelled
While it's being resolved you keep paying: $212 for 6 months, $1,272.
Payments you'd stop making
$44,520
210 payments, once it's cancelled
The fee
$8,500
You'd come out ahead by
$36,020
The fee pays for itself
About 41 months after it's cancelled
Return on the fee: 424% (about $5 back for every $1 of fee)
This is your math, not a prediction. A cancelled loan is the best outcome and no one can promise it, and getting past payments back is even less certain. Some deals end with a lower balance or a reset payment instead, which is worth less. Keep making your payments until it's resolved. Your free consultation tells you what's realistic for your deal.
Financing the fee changes your return. The numbers above assume you pay the fee up front unless you turn on “Finance the fee” and pick a term and rate. Interest adds to what the fee costs, so your return is lower. The term and rate there are yours to try, not an offer. Which options you can actually get depends on your credit, and loans come from a licensed lender, not from Care+. See payment options
Pay over time
Apply in a few minutes
Financing for the service fee comes from licensed lenders, not from Care+. Which options you get depends on your credit, and you'll see the rate before you agree to anything. Once you're approved, you get a secure link to pay.
Check your options with HearthCheck your options with Upstart
Opens the lender's own site in a new tab.
Your options
Five ways out or down, cheapest first
We tell you which step you're on. If a cheaper one works, that's the one we recommend.
- 01
Call your loan servicer
Free
Ask for your payoff amount, your payment history, a full copy of your contract, and what it would take to bring the payment back down.
- 02
Fix the system
Often free
If it's off or underproducing, a warranty claim or a repair may be all you need. If your installer is gone, another one can service it.
- 03
Fix the payment
Varies
Paying the loan down can reset the payment to where it started.
- 04
Sell or transfer
Varies
Selling? The loan can usually be paid off at closing, and a lease or PPA can often move to the buyer.
- 05
Challenge the deal
Our partner
If the sale or the paperwork broke the rules, our resolution partner works to cancel the loan, cut the balance, or remove hidden fees and the lien.
The review
We check the contract and the meter
Most solar problems are in one of three places. We check all three.
What you signed
- ●Every signature, initial and date
- ●The copies you were owed
- ●The cancellation notice: there, right, explained
- ●Which language the sale was in
- ●Any filing on your home, and who holds your loan now
What it produces
- ●What it makes vs. what you were promised
- ●Permission to operate and inspections
- ●Whether monitoring works
- ●Who still stands behind the warranty
- ●What a repair would cost
What happens
Step by step, from the check to the outcome
The first two steps are free. The rest only happens if you choose to go ahead.
Keep paying the whole time.
Your loan keeps running until it's resolved. A missed payment brings late fees and a mark on your credit. If a payment is going to be hard, tell us early.
Every deal is different, and so is how long it takes.
- 1
Today
Take the 2-minute check
A few questions online. It tells you whether a consultation makes sense.
- 2
Within a day or two
Your free consultation
A call of about 20 minutes. We go through how it was sold, what you signed, how it's working and what you pay, and whether our service fits your deal.
- 3
If you go ahead
Sign up, and pay or apply to finance
The fee is in writing before you sign. Pay it up front, or apply with Hearth or Upstart. Once you're approved, you get a secure link to pay.
- 4
Next
Gather your documents
Send what you have. With your written permission, the rest is requested from the lender. Lender records can take a few weeks.
- 5
ThenWith our partner
A formal demand to the lender
Our partner reviews your documents and sends a formal demand to the lender and the installer.
- 6
Over the following monthsWith our partner
Negotiation, or arbitration if needed
Then comes the back and forth with the lender. If it goes to arbitration or court, it takes longer.
- 7
When it's resolvedWith our partner
The outcome, in writing
If the loan is cancelled, the payments stop, and sometimes past payments come back too. Other outcomes are a lower balance or a reset payment. Nobody can promise which.
Documents that help
The more of these we have, the faster it goes.
You can start without any of them. With your written permission, what's missing can be requested from the lender.
Where your paperwork lives
Who services your loan?
Your contract and payment history are usually in your lender's online account. These are the names we see most:
GoodLeapMosaic (now Solar Servicing)Sunlight FinancialDividend Finance (Fifth Third)Service FinanceEverBrightSunnova (now SunStrong)Other
Straight answers
Questions people ask us
Who handles my case?+
Care+ runs the free consultation. If you go ahead, our resolution partner handles your case under its own written agreement with you.
Will this get me out of my loan?+
No one can promise that. Some deals can be cancelled or reduced. Others are legal but overpriced, and a cheaper fix makes more sense. Your free consultation shows you which kind you have.
Should I stop paying while you look?+
No. The loan keeps running until it's resolved, and a missed payment brings late fees, a mark on your credit and possibly a collector. If a payment is going to be hard, call us early.
What does it cost?+
The check and the consultation are free. If you go ahead, the service fee is in writing before you sign. You can pay it up front or apply to pay over time with Hearth or Upstart. Repairs are quoted separately by an installer.
How long does it take?+
The consultation takes about 20 minutes. Resolving a loan takes months, and longer if it goes to arbitration.
My installer went out of business. Now what?+
Your loan usually stays in place, and the company servicing it may have changed. We find out who holds it now, what warranty still applies, and who can service the system.
Who sees my information?+
We use it for your consultation. If you go ahead, we share it with our resolution partner, with your OK. We don't sell it.
Free consultation
Book your free consultation
Tell us a little about your solar. We'll call you to set it up.
Rather talk now? Call (661) 690-7353.